CL&P: We're Working Around the Clock to Restore Power

Utility company responding to more than 500,000 people without power.

Editor's Note: The following news release is from Connecticut Light & Power, which states it is working around the clock to get power restored but cannot give an exact time as to when that will happen.

With more than 650,000 customers to be restored following Hurricane Irene, CL&P is scheduling crews to work around the clock until restoration efforts are complete.

During a multi-day restoration such as this, approximately 75 percent of crews will begin their shifts around 7 a.m. so we can maximize daylight hours and be most productive. The remaining 25 percent of crews will begin their shifts around 3 p.m. and will work through the night. Given the restoration efforts we face going forward, all employees are also required to take at least an eight hour rest period between shifts to ensure their safety.

"Having the vast majority of crews work during daylight hours allows us to maximize the efficiency of our workforce as we face a week or more of restoration efforts," said Jeff Butler, president and chief operating officer at CL&P. "The safety of our employees, contractors and our customers is of our utmost concern, and we want to make sure everyone working on this restoration has appropriate time to rest between shifts."

For your safety, CL&P also reminds customers to stay at least 10 feet away from all wires. Assume any downed, hanging or burning power lines are live and dangerous. If a power line falls on your vehicle while you're inside, stay there. Don't touch anything outside the vehicle and wait for emergency crews. Call 9-1-1 immediately with any emergency condition.

To report outages or check the status of an outage, visit cl-p.com or call 800-286-2000. Our automated phone and online systems can rapidly process your report and help us speed restoration efforts. For helpful tips and news updates, go to our website at cl-p.com, follow us on Twitter @CTLightandPower and like us atFacebook.com/CTLightandPower. You can also get updates on outages in your town by texting "outage" then a space, and your zip code to 24612 (texting fees may apply).

The Connecticut Light and Power Company (CL&P) has been part of everyday life in Connecticut for more than 100 years, providing safe and reliable electric service to homes, neighborhoods and businesses. With 1.2 million customers in 149 cities and towns, CL&P is improving the environments you live in, by offering programs in energy conservation, economic development and environmental stewardship. CL&P is a Northeast Utilities company (NYSE: NU). For more information, please visit www.cl-p.com and follow us on Twitter @CTLightandPower.

Bob Cloutier September 02, 2011 at 12:39 PM
Day six of no power, the saga continues. I think the bigger question here is can a publicly traded utility that basically has a monopoly in our area (they own the lines, I guess ATT owns a lot of the poles) do an effective job in this situation considering that they have an obligation to their shareholders and not to customers? I don't question the job that these line workers are doing however I do question the integrity of upper management at CL and P. How about management takeing pay cuts in an effort to help recoup the costs of the storm?
James Stevens September 02, 2011 at 01:07 PM
I wonder if in an effort to save money CL&P cut back on trimming trees and branches in the past which might have led to so many trees taking out power lines in this storm. I hope someone on the Patch or some other reporters look into whether CL&P did their due diligence before the storm or if they slacked off to provide higher profits to their share holders. P.S. Still without power and CL&P says maybe they will get to my house sometime Sunday night!
Leigh September 02, 2011 at 01:18 PM
NYSEG is passing out FREE dry ice and bottled water to its customers as it works to restore power (I've heard LIPA is as well). Even assuming that CL&P can't help the fact that they can't get enough qualified crews from out-of-state to help restore power -- and I disagree with that assumption -- surely they could provide the same service that NY utilities are providing???? I asked CL&P that question when I called in for an estimate as to when our power would be restored (no answer), and the guy was affronted: "We don't give out free dry ice!" So I asked why they couldn't at least provide it at cost so we didn't have to drive out of state to buy it, and he said CL&P isn't in the dry ice business....
BJ Forlenzo September 02, 2011 at 04:25 PM
I may be mistaken - but wasn't it the DPUC that made the utilities cut their employment numbers down to the bare minimum? Correct me if I am wrong.
Voice Of Reason September 02, 2011 at 04:36 PM
Well I have my power so I have no dog in the fight but I do feel and hear the frustrations of those in the dark and feel for you. In my opinion although my power was restored quickly I myself do not understand why CL&P isn't doing more in preparation of storms in this area such as tree trimming and such. I do recall when CL&P use to do this type of maintenance now it is done by private contractors. Since we are the highest paying electricity consumers we should expect more. Wasn't to long ago a squirrel knocked out my power at my business in Wolcott. It took CL&P about 3 hours to respond,not bad. While the lineman was here I struck up a conversation with him. He was asking how business was for me and I replied, not as well as I would like it. He told me that he was extremely busy as the entire crew was and could work as many hours as he deemed he wanted. Him saying that and looking at the economy ,housing way down,business leaving not starting up, I wondered what was generating all these possible working hours? Can't be new tie ins so what is having them striving so well in this depleted economy? Is it repairing infrastructure? There was no storm or other related damage at that time. I wish now that I followed up and asked! I sure hope that there isn't going to be rate hikes to pay for this current disaster! I do see some policy changes forth coming thats for sure. You can be sure that there will be a massive investigation. Rutt-Row


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